Privacy & Cookie Policy

Privacy and Security

This Privacy Policy describes how we may collect, utilize, and share your Personal Information when you visit or make a purchase from Kraftverse.com, also referred to as our “Website” herein below.

Information We Collect

We collect the information you provide through the Website, or any customer service channels, phone, email, personal shopping visits, or our Live Chat function (where available). The information we may collect include "Personal Information", which means both about Device Information and Order Information, and detailed below:

Personal Data

• Name, address, contact number, email address, billing and payment information, date of birth, country, and shopping preferences;
• Website statistical data, including your location, the URL you use to visit the Site, your computer's IP address as well as domain type, the pages you visit and search terms you entered, and items you clicked on;
• Transactional information, including orders you placed, products you purchased, date and time of order placement, and the items you discarded in your cart;
• Information from third parties, including couriers and payment providers;
• Information provided by you through online surveys and registrations

Please note that your payment (credit or debit) card information is only taken to execute your purchase, is transmitted in an encrypted form and is not retained, sold, or rented by us. Our staff does not have access to your full payment card information even through your customer accounts. All card transactions are managed by reputable, certified, and legally recognized partners, fully complaint with applicable regulations for payment gateways, maintaining the security of your payment details throughout the payment process.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Please also see our cookies policy below.

Use of Information

We primarily gather information:

1. To provide and maintain our Service;
2. To notify you about changes to our Service;
3. To allow you to participate in interactive features of our Service when you choose to do so;
4. To provide customer support;
5. To gather analysis or valuable information so that we can improve our Service;
6. To monitor the usage of our Service;
7. To detect, prevent and address technical issues
8. Screen our orders for potential risk or fraud;

 

Additionally, our Website collects information to process orders, keep you updated on your order's progress, alert you about items or special offers that may interest you, improve customer service by offering a personalized experience, and for statistical purposes to improve our Site. We may also use your information to send our newsletters and details of our products, special offers, or sales promotions that may be of interest to you, if you have signed up for receiving such information.

Disclosure of Information

We do not sell, trade, or transfer your personal information acquired on the Website to third-parties, except where its is required to perform our Service to you. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We may also release your Information provided to third-parties as required for the delivery of your orders, order tracking or to process payments, or any other task required to fulfill your order. Additionally, we use your information to improve the functionality of our Website, perform statistical and data analysis and send you promotional emails from time to time. The payment details provided by you when you opt to pay by card, may be verified by the bank handling the billing and the payment processor commissioned by us or to the payment service you selected during the ordering process, however, your full card details cannot viewed by us or our employees at any time.

Furthermore, from time to time, we may disclose information collected to our service providers, including our partners, such as warehousing and delivery; data processing; marketing and advertising; website hosting and management; legal, accounting, assessment, and other professional service contractors. Our service providers can only use or disclose the personal information to accomplish their functions or deliver services to us.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

COOKIE POLICY

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Examples of Cookies we may use:

1. Session Cookies: To operate our Service.
2. Preference Cookies: To remember your preferences and various settings.
3. Security Cookies: For security purposes.
4. Advertising Cookies: To serve you with advertisements that may be relevant to you and your interests

 

Some pages of this Website may use cookies to improve the user experience and enable you to use its specific features in order to display suitable products or conduct market research. A cookie is a small text file that is automatically stored on your device. Some of the cookies we use on the Website are deleted once the browser session is closed, i.e., when you close the browser (these are known as session cookies). Other cookies are stored on your end-user device and allow us to recognize your browser when you return to our Website (persistent cookies.) You can disable or purge cookies from your browser at any time.

We may use cookies information for the following purposes:

• To monitor site traffic, including the IP address from which you access the Site, browser type and device you use to visit the Site, the date and time, the pages you visit, and the Internet address.
• To recognize regular visitors for data analysis purposes
• To track interactions with an online advertisement, such as tracking the number of times an ad is displayed and clicked.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information on our Privacy and/or Cookie Policy, please contact us at info@kraftverse.com