Terms & Conditions

Welcome to our community at Kraftverse

The website, ‘Kraftverse.com’, is owned and operated by Meliora LLC, registered with the Sharjah Media City (SHAMS) Free Zone, Sharjah, United Arab Emirates ("UAE"). Throughout the site, the terms “we”, “us”, “our” and “Kraftverse” refer to Meliora LLC. We currently sell and deliver our products only in the UAE.

By visiting our site and/ or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies that may be referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content. Our Terms, together with the Privacy Policy constitutes your agreement with us (the “agreement”).

At Kraftverse (also referred to as “Website” here), you will find a collection of modern, artisanal quality homewares from international and local, UAE-based, brands and artisans. Our goal is to deliver our customers the best possible shopping experience at all times and therefore recommend you to read our Terms and Conditions carefully before using the Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services herein.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. These Terms and Conditions exemplify a binding agreement between you and Kraftverse pertaining to your access to and use of the Website, on top of any other media form and channel, mobile Website, or application associated, linked, or otherwise connected to the Website. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our Website is hosted on Shopify Inc, who provide us with the online e-commerce platform that allows us to sell our products and services to you.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that information provided by you (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 1 - Product Information

We stand by the right but are under no compulsion to limit the sale of our products to any person, geographic locality, or authority. We have the right to restrict the number of any items we sell on our Website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. As Kraftverse is a multi-brand platform that lists and sells products from various local and international brands, all products are displayed on the Website in accordance with the description provided by the corresponding brand/manufacturer of the product. Kraftverse bears no responsibility for the representations made by the individual brands for each of their products offered on the website or accepts any claims whatsoever resulting from any damages or harm that may be caused by these products. All product descriptions, including product pricing, provided on the website or on our social media pages or advertised, are subject to modification at any time without notice, at our exclusive discretion. We reserve the right to cease the sale of any item at any time for any reason.  We do not warrant that the quality or function of any items, purchased or received will match your expectations.

Section 2 - Orders

We reserve the right to revoke or cancel any order placed with us. At our sole discretion, we may limit or cancel the number of items purchased per person, per household, or order as deemed appropriate by us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide accurate and up to date information used to place orders on the Website and only use information and payment method details including credit card particulars, that you are legally authorized to use, when making purchases on the Website.

Section 3 - Third-Party Links

We reserve the right to include certain third-party materials in the content, goods, and services offered via our Website. Third-party links on our Website may take you to sites not affiliated with us. We are not responsible for inspecting or analyzing the content or precision, and we take no guarantee and accept no liability or duty for any third-party materials or websites or any other materials, items, or services provided by third parties. We are not accountable for any injury or damages resulting from the purchase or use of goods, services, resources, material, or other transactions conducted in connection with any third-party websites. Please carefully research and understand the policies and procedures on a third-party website before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 4 - User Comments & Feedback

We may review public comments and feedback provided on the Website and reserve the right to edit, or delete content that we determine to be unlawful, derogatory, threatening, libelous, defamatory, obscene, or otherwise objectionable, or that infringes any party's intellectual property or our Terms and Conditions. You agree that your comments or feedback will be respectful to all and not infringe on any party's rights, including copyright, trademark, confidentiality, reputation, or another personal or intellectual right. You further agree that your feedback or comments will not contain unlawful or otherwise illegal, abusive, or explicit material, nor will they contain any computer virus or other malware that could interfere with the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

A breach or violation of any of the Terms will result in an immediate termination of your Services. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

Section 5 - Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 6 - Content Use & Restrictions

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province or Emirate of residence, or that you are the age of majority in your state or province or Emirate of residence and you have given us your consent to allow any of your minor dependents to use this site.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

A breach or violation of any of the Terms will result in an immediate termination of your Services and we reserve the right to any legal action necessary depending on the nature of the breach.

The Website is for your individual, non-commercial use, and you may download any material for that reason only. Unless otherwise specified, everything you see or read on the Website, including the text, video, images, examples, and other materials, is protected under the applicable laws. Please note that you are restricted to using the content under the following conditions:

  • The information on the Website should not be utilized for any corporate or public exhibition, performance, sale, or renting purposes.
  • There should be no removal or copying of copyright or other proprietary information.
  • The data should not be transferred to another person, and the software should not be tampered with in any way.
  • Every person who downloads, reproduces, or otherwise uses the information must take precautions to avoid unauthorized copying or use of the information. 
  • You will only use the information for lawful reasons and in line with these terms and conditions.
  • You cannot use the information to infringe upon any international, federal, or provincial regulations, laws, or local ordinances.

Section 7 - Disclaimer of Warranties; Limitation of Liability; Indemnification

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Kraftverse, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. You agree to indemnify, defend and hold harmless Kraftverse and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 8 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms and Conditions and breach of the same, shall be ruled and governed by the applicable laws in the UAE. Unless agreed otherwise in writing, these Terms and Conditions precede over any other terms and Conditions.

If you have any questions or concerns about our Terms and Conditions, please feel free to contact us via the contact form or email us at info@kraftverse.com.

Your submission of personal information through the Website is governed by our Privacy Policy. To view our Privacy Policy, please visit the privacy policy page.